Selling conditions

You can make the purchase via our website or contacting us by pone or mail. In such cases, every budget will be studied to offer you the best conditions. Please note that the selling conditions in such cases will change for every specific budget , that is to say, if you request a budget and after you decide to change merchandice for other thing, it is posible that the discounts, shipping conditions, etc. can change.

Terms and delivery costs

The shipping will depend of the place of delivery and the weight of product.

The delivery terms indicated in the articles are approximate, orientative and non-binding.

If the product is finished, you have right to calcel the order.


Payment methods.

The orders are only processed, once received the total payment of the amount,without exceptions. In any way it will be accepted another mean of payment that does not appear in the list here below:

1.TRANSFER TO OUR BANK ACCOUNT (OR CASH INCOME)

Once the order is realized ,the necessary bank details are facilitated to realice the transfer of the amount of the order. This system is the most safe for the buyer because it has not to facilitate any data bank and any credit cards.

2. CREDIT CARD/ DEBIT.

Once the order is realized the user is directed to THE TPV VIRTUAL SEGURO (of your bank) you must include the data of credit card requested. www.microfibra24.es does not collect any information of your credit card because this operation is realized directly by the bank with its secure Gateway.Some cards require additional secret keys to operate on internet, for more informations consult your bank .

DELIVARY METHOD

SHIPPING TO PENINSULA; BALEARIC ISLANDS AND CANARY ISLANDS:

Home delivery by transport agency.

It is important that the shipping address is correct and complete.We do not take cure of the expenses caused by the return of merchandise that could not be delivered to the recipient .

SHIPPING TO OTHER COUNTRIES MEMBERS OF E.U.

Fort he shipping to other countries members of E.U., please, contact us info@microfibra24.es indicating the complete shipping address and the products in which you are interested and we will perform a personalized Budget.

PERFORMANCE WARRANTY

All the products that we sell are new.

In case of defective products in the first 15 days from the date of receip, first you must inform us in info@microfibra24.es about the problem, once authorized, you must send in its original packing to our direction,we will evaluate after to have verified that it is a fault of manifacture, and the products will be replaced with others of the same model or equivalent model of the manufacturer.

In the case in which the fault has been produced by an undue use, all the expenses will be at change of the buyer.

We do not allowed returns without to authorize them. We only allowed returns in its original packing.

What to do when the buyer receives a damaged product?

It is very important to connect with us in a term maximum of 24 hours from the date of reception of the shipment. The buyer has to send an email to info@microfibra24.es where it must include the following informations:

Number of the order, comment of the problem and a photo of the damaged product. The photos are very important for the testing of the product.

The communication of the incidence by phone is not allowed, you have to send an email.

If we have recognized the defaut, the buyer will not pay any expense for the resolution of the problem.

Cancellation and reimbursement warranty

If you are not satisfied with your purchase, you can return the products but with these conditions:

You have to communicate it with an email to info@microfibra24.es where you will write the number of the order, the date and the reference of the product that you want to return.

We only accept returns previously communicated and authorized. You will be informed about this.

The term maximum for the return is 7 days from the date of the reception of the merchandise or 24 hours from the date of the realization of the order for its cancellation.

The product must be returned without having been opened or used, and it must be in its original packaging in perfect condition, it is essential to put it on sale again and it will be tasted in our store.

The return shipping costs are in charge of the buyer. So, we do not pay any cost, nor of shipping of the origin or of the form of payment.

Important: In case of return of a purchase sent where the buyer did not pay any expenditure of shipping, the ammount is deducted from the value of the product returned.

Once the merchandise is received and revised, we will realize the return of the amount by the procedure of payment with that you did the purchase.

Note: The features and the images that appear in www.microfibra24.es are not contractual because they can be modified by the manufacturer without a prior notice or to exist typographical mistakes.